Shipping policy
Last updated: July 18, 2026
Thank you for shopping at NAELO SILK.
We offer international shipping to most countries. Please review the following details regarding our shipping process:
---
PROCESSING TIME
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Orders are not shipped or delivered on weekends or public holidays.
You will receive a confirmation email with tracking information once your order has shipped.
---
SHIPPING METHODS & DELIVERY TIMES
Standard Shipping:
- Estimated delivery: 7–14 business days
- Cost: Free on orders over $50; otherwise, a flat rate of $5.99 applies.
Expedited Shipping (available for select regions):
- Estimated delivery: 3–7 business days
- Cost: Calculated at checkout.
---
CUSTOMS AND IMPORT FEES
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in our shipping costs. Please check with your local customs office for more information.
---
DELIVERY ISSUES
If your tracking information shows the package as delivered but you have not received it, please contact us at hello@naelo.com within 15 days of the delivery date. We will work with you to resolve the issue.
---
CONTACT US
If you have any questions about our shipping policy, please contact us at hello@naelo.com.